Article ID: 221293
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Office 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
This article was previously published under Q221293
SYMPTOMS
When you try to start Microsoft Publisher, one of the following problems may occur:
- The following error message appears:
When you click OK, Microsoft Publisher does not start.
-or-
- No error message appears, and you cannot start Microsoft Publisher.
CAUSE
This problem occurs when the following conditions are true:
- You have installed Microsoft Internet Explorer 4.01 and Microsoft Publisher 98 on Microsoft Windows 95.
-and-
- You upgrade to Microsoft Publisher 2000 from Microsoft Office 2000 Disk 2 but do not upgrade to Microsoft Internet Explorer 5.0.
-and-
- You uninstall Microsoft Internet Explorer 4.01.
WORKAROUND
To work around this problem, uninstall and reinstall Microsoft Office 2000 Disk 2 after you uninstall Microsoft Internet Explorer 4.01.
Uninstall Microsoft Internet Explorer 4.01
To uninstall Microsoft Internet Explorer 4.01, follow these steps:
- On the Windows Start menu, point to Settings, and click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, select Microsoft Internet Explorer 4.01, and click Add/Remove.
- Click Remove All.
Uninstall Microsoft Office 2000 Disk 2
To uninstall Microsoft Office 2000 Disk 2, follow these steps:
- On the Windows Start menu, point to Settings, and click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, select Microsoft Office 2000 Disk 2, and click Add/Remove.
- Click Remove All.
Install Microsoft Office 2000 Disk 2 Without Installing Internet Explorer 5.0
To install Microsoft Office 2000 Disk 2 without installing Internet Explorer 5.0, follow these steps:
- Insert the Microsoft Office 2000 Disk 2 into the CD-ROM drive.
- On the Windows Start menu, click Run.
- In the Run dialog box, type the following text, and click OK:
<drive letter>:\Setup
- Type your customer information and CD Key, and then click Next.
- Accept the terms in the License Agreement, and then click Next.
- Click Customize, choose the installation location for Microsoft Office, and then click Next.
- In the Microsoft Internet Explorer 5.0 Installation dialog box, select Windows Web Browsing Component Only and click Next.
- Click Install Now to complete the installation of Microsoft Office.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: OFF2000 nothing doesn't won't
Keywords: kbstartprogram kbtshoot kbprb kberrmsg kbnofix KB221293