Article ID: 220421
Article Last Modified on 9/7/2001
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q220421
SYMPTOMS
When you scroll through a document and the default printer is using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2, your computer may stop responding (hang) or the following error message may appear.
Details reports the following:
NOTE: The Ignore option in the warning dialog box is ineffective, and you are unable to further access your document.
RESOLUTION
Use an updated version of the printer driver. Hewlett-Packard has updated drivers available at its Web site:
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbnofix kbprint kbprb kbdisplay KB220421
