Microsoft KB Archive/220329

Knowledge Base

WD2000: Fax Wizard and Outlook with Symantec Fax Starter Edition Request Fax Number Repeatedly

Article ID: 220329

Article Last Modified on 11/25/2002

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APPLIES TO

• Microsoft Word 2000 Standard Edition

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This article was previously published under Q220329

SYMPTOMS

When you prepare a fax using the Microsoft Word Fax Wizard and the Outlook Internet Mail Only (IMO) with Symantec Fax Starter Edition, you may be prompted repeatedly for the recipient's fax number.

WORKAROUND

To work around this problem, use one of the following methods that best suits your needs.

Method 1: Turn the Fax Cover Sheet Option Off in the Fax Wizard

This produces a single item to fax from the Fax Wizard. Symantec Fax Starter Edition then provides the only cover sheet; however, Symantec Fax Starter Edition will prompt for the recipient's fax number in addition to the Fax Wizard.

1. To start the Fax Wizard:
   

On the File menu, point to Send To, and then click Fax Recipient.

-or-

Click New on the File menu, click the Letters & Faxes tab, and double-click the Fax Wizard.

1. When you are in the Fax Wizard and are prompted for Which document do you want to send?, click to select the Without a cover sheet check box.
2. Complete the remaining steps in the Fax Wizard to finish.

Method 2: Print with Symantec Fax Starter Edition Instead of the Word Fax Wizard

This produces a single item to fax and requires the recipient's information only once in the process.

1. Open or create a document to send to a recipient in Word.
2. On the File menu, click Print.
3. Change the printer Name: box to Symantec Fax Starter Edition and click OK to print.
4. When a new Untitled - Fax (Plain Text) message appears, select a contact from the Address book for the To: box, or type a recipient's fax number using the following syntax:

   FAX@#####

   where ##### is the fax phone number of the recipient.
5. Click Send to begin sending the fax.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about faxing issues with Word and Outlook IMO fax, click the article numbers below to view the articles in the Microsoft Knowledge Base:

196272 OL2000: (IMO) Troubleshooting Symantec Fax Starter Edition

195678 OL2000: (IMO) Fax Number Verification Displays for Every Fax

211479 WD2000: Multiple Cover Pages Sent When You Use the Fax Wizard

Keywords: kbbug kbnofix kbfaq KB220329

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