Article ID: 220284
Article Last Modified on 2/11/2005
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q220284
SYMPTOMS
When you try to create a new Web page from any of the Web templates (on the File menu, click New and then click to select the Web Pages tab), the following error message may appear:
CAUSE
The following are two cases why this error message may appear:
Case 1
Word was installed as Run from server from a Novell NetWare server with no long file name support.
Case 2
The local intranet zone security settings in Internet Explorer 5 may be set to High.
WORKAROUND
Use one of the following methods appropriate for your situation.
Method 1: Install Long File Name Support
To work around this problem when running Word from a run-from-server installation, install OS/2 Name Space (Long File Name) support on the Novell NetWare server.
For a more information about how to install long file name support on a Novell NetWare server, please contact Novell Technical Support.
For additional information about how to contact Novell Technical Support, please see the following articles in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Method 2: Change Internet Explorer Security Settings
In Internet Explorer 5, perform the following steps:
- On the Tools menu, click Internet Options, and then click to select the Security tab.
- Select Local intranet and change the Security level for this zone to a setting other than High, and then click OK. .
For more information about configuring Internet Explorer security zones, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbbug kbnofix kbfaq KB220284
