Article ID: 211544
Article Last Modified on 2/9/2001
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q211544
SYMPTOMS
When you use the Send To command to send a document from Microsoft Word 2000 to a fax recipient, the document may remain in the Microsoft Exchange Outbox and is not sent as expected.
CAUSE
This behavior can occur when the following conditions are true:
- You are using Microsoft Word 2000, Microsoft Exchange, and Microsoft Fax.
-and-
- You attempt to send the document by using the Send To command on the File menu in Word.
WORKAROUND
To work around this issue, use any of the following methods.
Method 1: Send a Second Fax
Send another document using the Send To command on the File menu in Word. When another document is sent, the previous document is flushed from the Exchange Outbox and sent.
Method 2: Use Microsoft Fax
Send the document using the Microsoft Fax program rather than the Send To command in Word.
Method 3: Use the Print Command
In Word, click Print on the File menu, and then select Microsoft Fax as the printer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about sending a fax from Word, click the article numbers below to view the articles in the Microsoft Knowledge Base:
211473 WD2000: Troubleshooting Fax Problems from Word
248104 WD2000: How to Send a Fax from Microsoft Word 2000
Keywords: kbbug kbnofix kbinterop kbusage KB211544
