Article ID: 208820
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Server 4.0 Enterprise Edition
This article was previously published under Q208820
SYMPTOMS
After you install the Hewlett-Packard (HP) 4000 printer driver on a computer running Microsoft Windows NT 4.0, print jobs may not be printed, or may persist in the print queue for an extended period of time before being printed.
CAUSE
This problem can be caused by a conflict between the printer driver and print monitor status software. HP printer drivers enable bidirectional print support by default, but the Hpdcmon.dll file that provides print monitor status does not support bidirectional printing.
RESOLUTION
To prevent this issue from occurring, disable the bidirectional printing support for each HP printer driver installed:
- Click Start, point to Settings, click Printers, right-click the icon representing the printer to be modified, and then click Properties.
- Click Ports, click to clear the Enable Bidirectional Support check box, and then click OK.
MORE INFORMATION
You may want to contact Hewlett-Packard Technical Support for further information regarding their printer driver software at (888) 321-4272, or visit the following Hewlett-Packard Web site:
http://www.hp.com/ghp/services.html
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
141708 Printing to LPD Printer Is Slow or Fails with Windows
255213 Hewlett-Packard HP4000 Print Drivers May Hang the Print Queue
Keywords: kb3rdparty kbprb kbprint KB208820
