Article ID: 197400
Article Last Modified on 10/16/2002
APPLIES TO
- Microsoft Proxy Server 2.0 Standard Edition
- Microsoft Internet Information Server 3.0
This article was previously published under Q197400
SYMPTOMS
When Proxy Server is configured to allow Microsoft Windows NT authentication, the computer stops serving requests. By tracking the amount of private bytes for Inetinfo.exe, it can be observed that over time it increases without decreasing. This is viewable using Windows NT Performance Monitor by monitoring the following counter:
Object: Process
Instance: INETINFO
Counter: Private Bytes
CAUSE
During client authentication on Windows NT servers that are not domain controllers, a lookup of the current Windows NT domain name is performed. A pointer to the Windows NT domain name is saved in a global location without freeing the previous Windows NT domain name already stored there.
Each time a proxy client (such as Microsoft Internet Explorer) connects to the server using sockets, a small memory leak occurs on the server. This eventually causes performance degradation and requires a restart to recover.
RESOLUTION
To resolve this problem:
- Upgrade from IIS 3.0 to IIS 4.0.
or
- Install Windows NT 4.0 Service Pack 4 (SP4) or later
WORKAROUND
To work around this problem, follow these steps:
- Open the Internet Information Server (IIS) Microsoft Management Console (MMC), and then right-click the default Web site.
- Choose the property from the menu, and then click the Directory Security tab.
- Under Anonymous Access and Authentication Control, click Edit.
- Click the Allow Anonymous Access check box to select it. This should be the only check box selected.
- Open the Proxy Server MMC, click the Permissions tab, and then click the Use Access Control check box to clear it.
- Stop and restart the IISAdmin service.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This problem was initially addressed in the following article in the Microsoft Knowledge Base:
170509 Memory Leak in SERVICES.EXE Causes Performance Degradation
Additional query words: IIS hotfix hot fix qfe quick engineering patch proxysrv
Keywords: kbbug kbfix kbqfe kbenv KB197400
