Article ID: 197363
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q197363
SYMPTOMS
Messages containing .pcx attachments may cause a mail backlog or crash the cc:Mail Connector. An error 54 will also be logged in the Windows NT Application Event log.
CAUSE
This problem is caused because the cc:Mail Connector program is incorrectly tagging the .pcx attachments in the message as a fax, rather than as a file.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Exchange Connector for Lotus cc:Mail
File Name Version
----------------------
Ccmc.exe 5.5.2504.0
Ccmsg.dll 5.5.2504.0
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
MORE INFORMATION
After you apply the fix, the cc:Mail Connector no longer marks all .pcx attachments as Fax.
Additional query words: cc:mail, crash, backlog, PCX
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB197363
