Article ID: 196852
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q196852
SYMPTOMS
The message transfer agent (MTA) stops with a database server internal processing error. Before the MTA stops, it issues the following event in the Ev0.log:
The element address and offset in the event may vary, but the thread in question is always RTSE.
CAUSE
The MTA stopped because it had received a truncated checkpoint on this association from the peer MTA, and this error was treated as unrecoverable.
RESOLUTION
Exchange Server 5.0
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: Message Transfer Agent (MTA)
| File name | Version |
|---|---|
| Address.dll | 5.0.1461.76 |
| Dbserver.sch | N/A |
| Dcprods.cat | N/A |
| Ems_rid.dll | 5.0.1461.76 |
| Emsmta.exe | 5.0.1461.76 |
| Infoblog.cfg | N/A |
| Infoplog.cfg | N/A |
| Infotlog.cfg | N/A |
| Infoxlog.cfg | N/A |
| Mmiext.dll | 5.0.1461.76 |
| Mtacheck.exe | 5.0.1461.76 |
| Mtamsg.dll | 5.0.1461.76 |
| P2.xv2 | N/A |
| P3.tpl | N/A |
| P772.tpl | N/A |
| X400om.dll | 5.0.1461.76 |
| X400omv1.dll | 5.0.1461.76 |
Exchange Server 5.5
This feature is available in the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server versions 5.0 and 5.5. This feature was first included in Exchange Server 5.5 Service Pack 3.
Additional query words: dbserver
Keywords: kbqfe kbhotfixserver kbbug kbfea kbfix KB196852
