Article ID: 196305
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q196305
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
The Microsoft Connector for Lotus Notes, SNADS, OVVM, or GroupWise may fail to install after a fresh installation of Exchange Server. An error may be displayed indicating that the service has already been installed and setup can not continue.
CAUSE
The Notes, SNADS, OVVM, or GroupWise connector was not properly uninstalled before Exchange Server was reinstalled. The "Remove All" action for Exchange Server does not clean up these connectors from the registry.
RESOLUTION
To resolve this problem, remove the Notes, SNADS, OVVM, or GroupWise connectors before removing the Exchange Server installation.
Or, manually delete the following registry keys:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Lotus Notes Connector:
HKEY_LOCAL_MACHINE\system\currentcontrolset\services
\LME-NOTES
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
HKEY_LOCAL_MACHINE\system\currentcontrolset\services \<server name>-LME-NOTES
HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn
SNADS Connector:
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-SNADS
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
HKEY_LOCAL_MACHINE\system\currentcontrolset\services \<server name>-LME-SNADS
HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn
OV/VM Connector:
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-PROFS
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
HKEY_LOCAL_MACHINE\system\currentcontrolset\services
\<server name>-LME-PROFS
HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn
GroupWise Connector:
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-GWISE
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
HKEY_LOCAL_MACHINE\system\currentcontrolset\services
\<server name>-LME-GWISE
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeGWRtr
HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.
MORE INFORMATION
There are additional complications that cause the installation of the Notes connector to fail in overriding previous installations. This will remain a problem until the Exchange Server setup includes all the connectors in the remove all process.
Additional query words: error, setup, notes, failing to install
Keywords: kbbug KB196305
