PSS ID Number: 196052
Article Last Modified on 2/18/2002
The information in this article applies to:
- Microsoft Windows 98
This article was previously published under Q196052
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
When you attempt to use the Update Device Driver Wizard to update a driver from the Microsoft Windows Update site, you may receive the following error message:
You can still access the Windows Update site using Internet Explorer or by clicking Windows Update on the Start menu.
CAUSE
This behavior can occur if you are using CompuServe 4.0.1 or you installed and then uninstalled CompuServe 4.0.1 without removing all of its components.
The Virtual Key program included with CompuServe 4.0.1 is incompatible with the Windows Update site when you attempt to update drivers using the Update Device Driver Wizard in Device Manager.
RESOLUTION
To resolve this behavior, contact CompuServe to obtain an updated version of Virtual Key.
To work around this behavior, remove Virtual Key using the Add/Remove Programs tool in Control Panel.
MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For information about how to contact CompuServe, query in the Microsoft Knowledge Base for one of the following articles:
ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: 60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: 60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
Additional query words: kernel32 dll
Keywords: kbInvalidPageFault kbkern32dll kbprb KB196052
Technology: kbWin98 kbWin98search
