Microsoft KB Archive/195045

Knowledge Base

OL97: Error Received Installing SR-2 Patch If Using Outlook 8.01

Article ID: 195045

Article Last Modified on 1/23/2007

---

APPLIES TO

• Microsoft Outlook 97 Standard Edition

---

This article was previously published under Q195045

SYMPTOMS

When you attempt to install the Microsoft Office 97 Service Release 2 (SR-2) Patch on a computer that has Microsoft Outlook 97 version 8.01 installed, you receive the following error message:

The Microsoft Office 97 SR-2 patch cannot be applied to your computer. Either Office 97 is not installed on this computer, or there are files from multiple versions of Office 97 on this computer. Try installing Office 97 or running the latest SR-1 patch to correct the problem. Or, contact Microsoft Technical Support for further assistance.

CAUSE

The Office 97 SR-2 Patch is designed to update the programs that are included in Office 97; however, version 8.01 of Outlook is not a part of Office 97.

RESOLUTION

To update Outlook version 8.01, you must first remove Outlook, and then install the complete compact disc (CD-ROM) version of Office 97 SR-2.

You can order the SR-2 CD-ROM online at the following Web address:

http://officeupdate.microsoft.com/Articles/sr2directdrive.htm

Keywords: kberrmsg kbprb KB195045

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.