Knowledge Base

MSPS: Audio Test Error Messages During Setup

Article ID: 193758

Article Last Modified on 7/25/2001

APPLIES TO

Microsoft Cordless Phone System 1.0

This article was previously published under Q193758

SYMPTOMS

When you install Microsoft Cordless Phone System Call Manager, you may receive the following error message during the audio test portion of Setup:

Your microphone may not be plugged into your computer.

This wizard could not record any sound while you were speaking into the microphone. Please ensure that your microphone is connected to your computer correctly and click Back to try again. Click Next to continue.

Also, when you calibrate the microphone to use with the Microsoft Voice program, you may receive the following error message:

The wizard was expecting you to speak in the last pane but didn't hear anything. Did you speak?

Also, when you use the speakerphone feature in Call Manager, the person you are talking to may not be able to hear your voice.

CAUSE

This behavior can occur if the sound card in your computer uses an OPTI 931 chip set.

RESOLUTION

To resolve this issue, please contact your sound card's manufacturer to inquire if updated drivers for your sound card are available.

MORE INFORMATION

For information about how to contact your manufacturer, please see the following articles in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: mic conversation msphone audio

Keywords: kbhardware kbenv kbprb kbsound KB193758

Microsoft KB Archive/193758

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