Knowledge Base

OFF97: SR-2 Patch Can't Update Admin Install Without Bookshelf

Article ID: 193565

Article Last Modified on 12/1/2005

APPLIES TO

Microsoft Office 97 Service Pack 2

This article was previously published under Q193565

SYMPTOMS

When you use the Microsoft Office 97 Service Release 2 (SR-2) patch to update an administrative installation of Microsoft Office 97 SR-1, you may receive the following error message:

Microsoft Office 97 SR-2
Microsoft Office SR-2 can not locate an installation of Office 97 SR-1 on this machine. If you are running Office 97 SR-2 from CD-ROM, first install Office 97 SR-1 from the CD-ROM. If you downloaded Office 97 SR-2 from the Web, first install Office 97 SR-1 from http://www.microsoft.com/office/office97/ServiceRelease/sr1/AboutSR1.asp.

NOTE: The URL shown in this error message is incorrect. To obtain SR-1, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/HA010449921033.aspx

If you open the log file created by the SR-2 patch, you see text similar to the following:

   Office 97 install type: Admin install
   Home Dir: C:\TEMP\IXP000.TMP
   Shared Dir: <Path to MSAPPS folder>
   Office Dir: <Path to MSOFFICE folder>
   The user has chosen <MSOFFICE folder>\Off97Pro.STF to be the stf file
   The user has chosen <MSOFFICE folder>\Off97pro.inf to be the inf file
   Sr1 is not found in the user's machine
   Sr2 patch can not run without sr1 installed
   The sr2 patch has failed

CAUSE

This problem may occur if you use the SR-2 patch to update an administrative installation of Microsoft Office 97 SR-1 without Microsoft Bookshelf.

RESOLUTION

To upgrade your administrative installation of Microsoft Office 97 SR-1 to SR-2, you must obtain SR-2 as a Microsoft download. For additional information about downloading SR-2, click the article number below to view the article in the Microsoft Knowledge Base:

192874 OFF97: An Overview of Microsoft Office 97 Service Release 2 (SR-2)

NOTE: Microsoft Office 97 Service Release CD-ROMs and replacement CD-ROMs are no longer available from Microsoft.

After you download SR-2, remove the administrative installation of SR-1 from your server by deleting the /MSOffice and /MSApps folders. Then, use the SR-2 download to create a new administrative installation by running "setup /a".

MORE INFORMATION

For more information about how to use the SR-2 patch to update an administrative installation of Microsoft Office 97 SR-1, please see the following articles in the Microsoft Knowledge Base:

192874 OFF97: An Overview of Microsoft Office 97 SR-2

151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Additional query words: OFF97 sr2 97sr2_0.log 97sr2_1.log 97sr2_2.log kbofficeupdate

Keywords: kbdownload kbprb KB193565

Microsoft KB Archive/193565

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