Article ID: 193260
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Exchange Server 5.5 Service Pack 1
- Microsoft Outlook Web Access 5.5
This article was previously published under Q193260
SYMPTOMS
When you use Outlook Web Access (OWA) to reply to a message with an inline image, an access violation may occur. This may result in a Drwtsn32.log file with the following information:
Application exception occurred:
App: exe\inetinfo.dbg (pid=152)
When: 9/3/1998 @ 11:37:55.310
Exception number: c0000005 (access violation)
The following is the thread that caused the fault. Note that the thread information below was seen on an Alpha platform; however, the problem exists in both x86 and Alpha builds of Exchange Outlook Web Access.
function: <nosymbols>
780137f0: 201ffffa lda v0,-6(zero)
780137f4: 6bfa8001 ret zero,(ra),1 FMatchLinkname+160
780137f8: 201ffff9 lda v0,-7(zero)
780137fc: 6bfa8001 ret zero,(ra),1 FMatchLinkname+160
78013800: 201ffff8 lda v0,-8(zero)
78013804: 6bfa8001 ret zero,(ra),1 FMatchLinkname+160
78013808: 00000000 halt
7801380c: 00000000 halt
78013810: 2f700000 ldq_u t12,0(a0)
78013814: 4600f015 and a0,#7,a5
FAULT ->78013818: 2e510000 ldq_u a2,0(a1)
7801381c: 4620f014 and a1,#7,a4
78013820: 42950520 subq a4,a5,v0
78013824: 43fb01f3 cmpbge zero,t12,a3
78013828: 4b60077c insql t12,v0,at
7801382c: fc000026 bgt v0,780138c8 780138c8
78013830: 4a750693 srl a3,a5,a3
78013834: f4000057 bne v0,78013994 78013994
78013838: 4772081c xor t12,a2,at
7801383c: 4b950e5c mskqh at,a5,at
78013840: 4a750720 sll a3,a5,v0
78013844: f6600008 bne a3,78013868 78013868
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0407e050 0238ed90 080fd360 37140003 00000001 00000000 <nosymbols>
0407e050 0238ebc8 0813fdc8 37140003 00000001 00000000
cdohtml!FMatchLinkname
0407e4a0 02397234 0813fdc8 00000001 00000001 37140003
cdohtml!MSGHOOK::HrSeekAttach
0407e8c0 0237ed3c 080fc2d8 00000001 00000001 37140003
cdohtml!ScProcessHtmlbase
0407ea00 0237eaf8 080fc2d8 00000000 00000000 37140003
cdohtml!RTFHTML::ScUnwindTokens
0407ea50 023967d8 080fc2d8 00000000 00000000 00000000
cdohtml!RTFHTML::ScPopRTFState
0407ea80 0237dc6c 080fc2d8 00000000 00000000 00000000
cdohtml!ScProcessHtmltag
0407ead0 02382cbc 080fc2d8 080fd310 00000000 00000000
cdohtml!RTFHTML::ScNInterpret
0407eb20 0238bf90 080fc2d8 080fd310 00000000 00000000
cdohtml!RTFHTML::ScInterpret
0407eb30 0238c3f4 0813fc68 080c6010 00001000 00000000
cdohtml!OUTPOP::Read
0407eb80 0234ce74 0813fc68 02a9e840 ffffffff 00000000
cdohtml!OUTPOP::CopyTo
0407ec00 00090002 0813fc68 00000001 0813fc68 7101001f
cdohtml!HrEmitBody
02a9e960 00090006 0813fc68 00000001 0813fc68 7101001f <nosymbols>
02a9e960 00000000 0813fc68 00000001 0813fc68 7101001f <nosymbols>
CAUSE
The access violation is the result of a bad pointer in the conversion to plain text when using OWA to reply to a message. The pointer references a property that is not available in the cache.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Components: Information Store and Outlook Web Access (OWA)
File Name Version
------------------------
Cdohtml.dll 5.5.2402.0
Gapi32.dll 5.5.2402.0
Mdbmsg.dll 5.5.2402.0
Store.exe 5.5.2402.0
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 2.
Additional query words: exfclnfaq XWEB OWA CDOHTML crash conversion image inline
Keywords: kbqfe kbhotfixserver kbfix kbprb KB193260
