Article ID: 192890
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
This article was previously published under Q192890
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
When you attempt to install a program from your CD-ROM drive, you may receive the following error message
where file name is the name of the program file you are trying to run, and memory address is the memory address at which the error occurs.
CAUSE
This behavior can occur if any of the following conditions exist:
- Norton AntiVirus version 4.04 is installed and Norton AutoProtect is enabled.
- You use LiveUpdate for Norton AntiVirus to download an updated version of Norton AntiVirus.
- Microsoft IntelliPoint software is installed on your computer, and the Point32 program is currently running.
- Microsoft IntelliMouse or Microsoft IntelliMouse Trackball software is installed on your computer, and the Mswheel program is currently running.
RESOLUTION
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972Computer viruses: description, prevention, and recovery
To work around this behavior, use the appropriate method, and then attempt to install the program again.
Norton AutoProtect Is Enabled
Disable Norton AutoProtect Mode. To do so, on the taskbar right-click the Norton icon, and then click Disable.
You Use LiveUpdate to Download Norton AntiVirus
Obtain the latest version of LiveUpdate for Norton AntiVirus from Symantec's Web site. For more information about how to obtain LiveUpdate, contact Symantec Technical Support.
The Point32 Program Is Running
Quit the Point32 program by pressing CTRL+ALT+DELETE to open the Close Program dialog box, click Point32, click End Task, and then click End Task again.
The Mswheel Program Is Running
Quit the Mswheel program by pressing CTRL+ALT+DELETE to open the Close Program dialog box, click Mswheel, click End Task, and then click End Task again.
MORE INFORMATION
Disabling the Load AutoProtect At Startup option on the AutoProtect tab does not disable AutoProtect.
Norton AntiVirus is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
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