Article ID: 191666
Article Last Modified on 5/24/2007
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
This article was previously published under Q191666
SYMPTOMS
Terminal Server responds with the following blue screen STOP error:
When you print numerous print jobs to a Hewlett Packard LaserJet 5 P/MP, 6P/MP, or 2000C printer using a Hewlett Packard driver.
CAUSE
There are compatibility issues with the current printer driver and Terminal Server.
RESOLUTION
Hewlett-Packard is developing an updated driver. To work around the problem, you can:
- Use the Windows Terminal Server-provided drivers for the Hewlett-Packard 4 series printers. There is no loss of ray management or resolution.
- For the 6P/MP printer:
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
- For the 5P/MP, revert to using the driver that comes with Terminal Server, not the one from the installation diskette.
- Contact Hewlett-Packard to download the latest updated drivers. To do so, click the following Hewlett-Packard FTP link or Web site:
NOTE: It may prove necessary to manually remove the existing print drivers from the Terminal Server prior to changing the print drivers.
102116 How to Manually Delete Print Shares or Printers
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Keywords: kbdownload kbgraphxlinkcritical kbpending kbprb KB191666