Article ID: 189930
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Client 4.0 for Macintosh
- Microsoft Exchange Client 5.0 for Macintosh
- Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
This article was previously published under Q189930
SYMPTOMS
When you attempt to open or create a new message using an Exchange or Outlook client for Macintosh, the following error may occur:
CAUSE
This error may be caused by a corrupt font that is used to display the message text.
WORKAROUND
To test for a corrupted font, open the system folder and drag the fonts folder to the desktop. Shut down and restart the system. A new fonts folder will be created in the system folder with a default system font.
After you restart the computer, open the Exchange or Outlook client again and test the message. The contents should be displayed in the default system font. If this works correctly, replace the affected font(s). If the same symptoms occur, it may be necessary to remove and reinstall the Exchange or Outlook client software.
MORE INFORMATION
For more information on reinstalling the Exchange Client for Macintosh, see the following article in the Microsoft Knowledge Base:
158519 XCLN: Removing and Reinstalling the Macintosh Client
Keywords: kbprb KB189930
