Microsoft KB Archive/189628

Knowledge Base

You receive an error message when you try to install IntelliType software on a Windows 98-based computer

Article ID: 189628

Article Last Modified on 1/23/2007

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APPLIES TO

• Microsoft IntelliType Pro 6.1
• Microsoft IntelliType Pro 6.0
• Microsoft IntelliType Pro 5.5
• Microsoft IntelliType Pro 5.4
• Microsoft IntelliType Pro 5.3
• Microsoft IntelliType Pro 5.2
• Microsoft IntelliType 1.0
• Microsoft IntelliType 1.1
• Microsoft Windows 98 Standard Edition
• Microsoft IntelliType Pro 2.2
• Microsoft MultiMedia Keyboard
• Microsoft Natural Ergonomic Keyboard 4000
• Microsoft Natural MultiMedia Keyboard

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This article was previously published under Q189628

SYMPTOMS

When you try to install the Microsoft IntelliType software on a computer that is running Microsoft Windows 98, you receive the following error message:

This program may not run correctly on Windows 98 because of enhanced operating system features. For information about obtaining an updated version, or help regarding workarounds for known issues, click Details. If after reviewing the Help topic you still want to continue, click Run Program.

When you click Details, you receive the following error message:

Important

IntelliType software version 1.0 and version 1.0a are compatible with Microsoft Windows 98. However, if you enable the "SnapTo" feature using the IntelliType Manager or the Keyboard Control Panel, you will not be able to use your Start menu correctly. If you do not use the "SnapTo" feature, disregard this message.

An updated version of the IntelliType software (11p32upd.exe) resolves this issue and is available for download at:

http://www.microsoft.com

Even though this error message says to download the 11p32upd.exe update, you cannot install the 11p32upd.exe update on a computer running Windows 98.

CAUSE

This behavior occurs because the IntelliType software is not fully compatible with Windows 98.

RESOLUTION

To resolve this behavior, download the latest version of the Microsoft IntelliType software. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/downloads/default.mspx

MORE INFORMATION

Windows 98 directly supports the Microsoft Natural Keyboard and the Microsoft Natural Keyboard Elite, so the IntelliType software is not necessary.

Note Some features in the IntelliType software, such as Keyboard Sounds, are not provided by Windows 98.

Additional query words: mnk intelli type point

Keywords: kberrmsg kbinterop kbprb kbsetup KB189628

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