PSS ID Number: 189577
Article Last Modified on 10/16/2002
The information in this article applies to:
- Microsoft Windows 98
This article was previously published under Q189577
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
SYMPTOMS
When you try to suspend your Windows 98-based computer, the computer may not be suspended and may continue to operate in its normal operating power state.
CAUSE
This problem can occur for either of the following reasons:
- Your computer's Integrated Device Electronics (IDE) controller has a secondary channel, but does not have an IDE hard disk connected to it. For example, this problem can occur with a laptop computer and its docking station if the bay in the docking station is normally occupied by the secondary IDE hard disk, but is currently empty, or it is currently occupied by a different drive type, such as a floppy disk drive or a CD-ROM drive.
- The secondary IDE controller channel is marked as disabled in Device Manager.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
----------------------------------------------------------------
6/29/98 6:52pm 4.10.2016 155,665 Configmg.vxd Win98
To work around this problem if it is caused by a secondary IDE hard disk not currently being present, use one of the following methods:
- Remove the drive currently occupying the drive bay, and then reinstall the secondary IDE hard disk into the bay before you try to suspend your computer. For information about how to change the drive that occupies the drive bay, view the documentation included with your computer, or contact the manufacturer of your computer.
- In Device Manager, remove the secondary IDE hard disk. For information about removing a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Removing hardware" topic.
If the problem is caused by a device being disabled in Device Manager, enable the device in Device Manager before suspending your computer. For information about enabling a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Enabling devices" topic.
STATUS
This problem was corrected in Windows 98 Second Edition.
MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Additional query words: HWHDCTL
Keywords: kbenv kbHardware kbPowerMan kbprb kbQFE KB189577
Technology: kbWin98 kbWin98search
