Article ID: 189473
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q189473
SYMPTOMS
If Windows 98 Setup stops responding (hangs) during the file copy process, and you run Setup again, you may receive the following error message:
CAUSE
This error message can occur for any of the following reasons:
- Advanced Power Management (APM) shut down your computer during the file copy process.
- A program or programs running during the file copy process may conflict with Windows 98 Setup.
- There is not enough free space on your hard disk to complete the installation.
- You are running the Symantec Norton Utilities Nprotect program (Protected Recycle Bin) during the file copy process.
RESOLUTION
To resolve this issue, follow these steps:
- Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu.
For Windows 98, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode Command Prompt Only from the Startup menu. - Type the following lines at the command prompt, pressing ENTER after each command:
cd \windows
attrib -r -s -h system.dat
attrib -r -s -h user.dat
ren system.dat system.bad
ren user.dat user.bad
copy \system.new system.dat
copy \user.new user.dat
cd\
deltree /y recycled Use the appropriate method, and then continue to step 4:
- APM shut down your computer
- Programs running during the file copy process
- Not enough free space on your hard disk
- Symantec Norton Utilities Nprotect program is running
APM Shut Down Your Computer
Before you start Windows 98 Setup, disable APM in your computer's BIOS. For information about how to do so, contact the manufacturer of your computer, or view the documentation included with your computer.
Programs Running During the File Copy Process
Before you start Windows 98 Setup, verify that only the necessary drivers or programs in the Config.sys or Autoexec.bat files are being loaded. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 188867
TITLE : Troubleshooting Windows 98 Startup Problems
Not Enough Free Space on Your Hard Disk
Before you start Windows 98 Setup, verify that your hard disk has at least 195 megabytes (MB) of free space. For more information about the minimum requirements for Setup, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 182751
TITLE : Minimum Hardware Requirements for Windows 98 Installation
Norton Utilities Nprotect Program Is Running
Before you start Windows 98 Setup, empty, and then disable the Norton Utilities Nprotect program. For information about how to do so, contact Symantec, or view the documentation included with Norton Utilities.
- Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu.
For Windows 98, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode Command Prompt Only from the Startup menu. - Run Windows 98 Setup again.
MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Additional query words: 98
Keywords: kb3rdparty kbenv kberrmsg kbfaq kbprb kbsetup KB189473
