Article ID: 188795
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q188795
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
SYMPTOMS
During Windows 98 Setup, you may receive the following error message when the computer first restarts:
CAUSE
This error message can occur for any of the following reasons:
- Your computer is running anti-virus software (such as Norton AntiVirus) that protects the system files.
- The system files that were extracted during Setup may be damaged.
RESOLUTION
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972Computer viruses: description, prevention, and recovery
To prevent this problem from occurring, disable your anti-virus software before you install Windows 98. For information about how to disable your anti-virus software, please consult the program's documentation or manufacturer.
To resolve this issue, use the appropriate method:
Anti-Virus Software Is Running
Disable the anti-virus software, and then run Setup again. For information about how to disable your anti-virus software, please consult the program's documentation or manufacturer.
The System Files Are Damaged
Transfer the system files to the hard disk, and then continue Setup. To do so, follow these steps:
- Insert your Windows 98 Startup disk in the floppy disk drive, and then restart your computer.
NOTE: If you do not have a Windows 98 Startup disk, you need to obtain one from any Windows 98-based computer. To create a Windows 98 Startup disk on a functional Windows 98-based computer, follow these steps:
- Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
- On the Startup Disk tab, click Create Disk, and then follow the instructions on the screen.
- At the command prompt, type the following line, and then press ENTER:
sys a: c:
NOTE: If your hard disk is compressed, transfer the system files to the host drive for the compressed drive. Typically, the host drive for compressed drive C is drive H. For example, if drive C is compressed on host drive H, use the following command:
sys a: h:
- Remove the Windows 98 Startup disk from the floppy disk drive, and then restart your computer. Windows 98 Setup should continue normally.
Additional query words: NAV reboot
Keywords: kb3rdparty kberrmsg kbprb kbsetup KB188795
