Article ID: 185895
Article Last Modified on 10/29/2004
APPLIES TO
- Microsoft Word 98 for Macintosh
This article was previously published under Q185895
SYMPTOMS
When you attempt to open a menu by clicking the command on the menu bar, it takes a long time before the menu is displayed.
CAUSE
This behavior occurs if you are using the Now WYSIWYG extension by Qualcom.
WORKAROUND
Turn off the Now WYSIWYG extension.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
MORE INFORMATION
For information about troubleshooting extension conflicts and isolating a problem extension, please see the following article in the Microsoft Knowledge Base:
184839 WD98: Optimizing Your Macintosh System Configuration
To diagnose extension conflicts with Word, follow these steps:
- Hold down the SHIFT key and start or restart your computer.
- Start Word
- Perform the same steps that resulted in the original problem.
If the problem with Word is resolved, it is probably a problem with a third-party extension.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
For information about how to contact Third-party companies, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kbbug kbfix kb3rdparty KB185895
