Article ID: 185854
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q185854
SYMPTOMS
When you restart your computer after you install Quarterdeck CleanSweep 95 version 3.04 or earlier, you may experience either of the following symptoms:
- You may receive the following error message:
If you then click Details, you may see the following information:
- If you do not receive this error message, your computer may start, but it may display a gray-colored desktop. Note that when you start to install Quarterdeck CleanSweep 95 version 3.04 or earlier, you may receive the following message: If you then click Details, you may receive a message stating that the installation will replace some vital system files and may cause Windows 98 and other programs to work improperly. It then lists the files that will be overwritten, and then recommends you backup these files and restore them after the installation is finished.
CAUSE
This issue can occur because when you install CleanSweep 95 version 3.04 or earlier, the following system files are overwritten with older versions:
- Advapi32.dll
- Mfc40.dll
- Mfc42.dll
- Msvcrt.dll
- Msvcrt40.dll
- Olepro32.dll
- Urlmon.dll
- Wininet.dll
RESOLUTION
To resolve this issue, upgrade to CleanSweep version 4.02 or later.
To work around this issue, use System File Checker to extract these files. For information about how to do so, see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: 185836
TITLE : Description of the System File Checker Tool (Sfc.exe)
ARTICLE ID: 129605
TITLE: How to Extract Original Compressed Windows Files
STATUS
The third-party product discussed in this article is manufactured by Quarterdeck, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Keywords: kbenv kberrmsg kbprb KB185854
