Article ID: 185740
Article Last Modified on 2/24/2004
APPLIES TO
- Microsoft BackOffice Small Business Server 4.0a
- Microsoft BackOffice Small Business Server 4.0
This article was previously published under Q185740
SYMPTOMS
When you use the Control Panel Add/Remove Programs tool to reinstall Microsoft BackOffice Small Business Server components, the following error message may be displayed:
Only the Domainname Administrator is supposed to run this program, where Domainname is the domain name of the Small Business Server. The same error message occurs by running the Startsam.exe program.
CAUSE
Access to the Small Business Server installer is restricted to the Windows NT Administrator account. Only the Administrator account can reinstall Small Business Server components. The user is not logged on to the server with the account named Administrator.
RESOLUTION
Log on to the Small Business Server with the account named Administrator. If the account has been renamed, temporarily rename it back to Administrator, and then run the installer program. When the program is finished, you may rename the account again.
STATUS
Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Edition. We are researching this bug and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: Smallbiz SBS
Keywords: kbbug kbnofix KB185740
