Article ID: 184443
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Enterprise Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q184443
SYMPTOMS
When you open Control Panel, you may receive the following error message:
Or, the Services tool may be missing from Control Panel.
CAUSE
This error message can occur if Remote Access Service (RAS) or modem files are missing or damaged.
RESOLUTION
To resolve this issue, follow these steps in the order in which they are listed:
Extract New Copies of the RAS Service Files
- Using Windows NT Explorer, rename the Rascpl.cpl file and Rasscrpt.dll file located in the %systemroot%\system32 folder, where %systemroot% is the folder in which Windows NT is installed. To do so, right-click the file, click Rename, type a new name for the file (such as Rascpl.xxx), and then press ENTER. Repeat this step for each file.
- At a command prompt, change to the <cd-rom>:\<platform> folder, where <cd-rom> is your CD-ROM drive containing your Windows NT CD-ROM and <platform> is the computer platform you are using. Use the I386 folder for Intel-based computers.
- To expand a new copy of the Rascpl.cpl file, type the following command, and then press ENTER:
expand rascpl.cp_ %systemroot%\system32\rascpl.cpl
- To expand a new copy of the Rasscrpt.dll file, type the following command, and then press ENTER:
expand rasscrpt.dl_ %systemroot%\system32\rasscrpt.dll
- Type "exit" (without quotation marks), and then press ENTER.
Remove the RAS Service
- Click Start, point to Settings, and then click Control Panel.
- Double-click Network.
- Click the Services tab.
- Click Remote Access Service, and then click Remove. The following warning message is displayed:
- Click Yes and then click Close.
- Restart you computer when you are prompted to do so.
Remove Your Modem
NOTE: If your modem requires files from the manufacturer, verify that you have a copy of the files before you follow these steps.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Modems.
- Click the installed modem or RAS-capable device, and then click Remove.
- Click Close, and then restart your computer.
Install Your Modem Again
- Click Start, point to Settings, and then click Control Panel.
- Double-click Modems to start the Install New Modem wizard.
NOTE: If another modem is installed in your computer, click Add to start the Install New Modem wizard.
- Follow the instructions on the screen.
Install the RAS Service Again
- Click Start, point to Settings, and then click Control Panel.
- Double-click Network.
- Click the Services tab, and then click Add.
- Click Remote Access Service, and then click OK.
- Restart your computer when you are prompted to do so.
NOTE: If a Service Pack is installed on your computer, you must reapply the Service Pack before restarting your computer. For more information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 165418
TITLE : Before Installing a Windows NT Service Pack
MORE INFORMATION
For more information about the Windows NT RAS service, click start, click Help, click the Index tab, type "ras" (without quotation marks), and then double-click the "RAS" topic.
If you have problems installing the RAS service, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 162293
TITLE : Troubleshooting RAS Client Issues in Windows NT 4.0
If you have problems installing your modem, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 161516
TITLE : Troubleshooting Modem Problems Under Windows NT 4.0
Keywords: kberrmsg kbprb KB184443
