Article ID: 184205
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q184205
SYMPTOMS
The Microsoft Exchange System Attendant service in Control Panel starts, but it logs the following error message in the application event log:
Event ID: 1000
Source: Userenv
Category: None
Description:
Your profile was not successfully loaded, but you have been logged on
with the default system profile. Please correct the problem and log off.
(5)
Starting the Microsoft Exchange directory service in Control Panel gives no errors and logs no events.
When you try to start the Microsoft Exchange information store service in Control Panel, the following error messages appear:
The following messages are logged in the application event log:
Event ID: 1133
Source: MSExchangeIS
Category: General
Description:
Error 4021 connecting to the Microsoft Exchange Server Directory
Service.
Event ID: 5000
Source: MSExchangeIS
Category: None
Description:
Unable to initialize the Microsoft Exchange Information Store service.
Error 4021.
Event ID: 1005
Source: MSExchangeSA
Category: Monitoring
Description:
Unexpected error <<0xc0040000 - The Microsoft Exchange Server computer
is not available. Either there are network problems or the Microsoft
Exchange Server computer is down for maintenance. Microsoft Exchange
Server Information Store ID no: 8004011d-0524-00000000>> occurred.
The following messages are logged in the system event log:
Event ID: 7009
Source: Service Control Manager
Category: None
Description:
Timeout (120000 milliseconds) waiting for service to connect.
Event ID: 7000
Source: Service Control Manager
Category: None
Description:
The Microsoft Exchange Information Store service failed to start due to
the following error:
The service did not respond to the start or control request in a timely
fashion.
CAUSE
The System Account or LocalSystem Account is specified as the service account in Control Panel Startup for each of these services.
WORKAROUND
To resolve this problem, perform the following procedure for each of these services:
- Select the service in Control Panel and click Startup.
- Verify that the service account is correct.
- Retype the password and password confirmation.
- Go to User Manager for Domains.
- Click on Policies from the title bar menu, and select User Rights.
- Select the option for Advanced User Rights.
- In the drop-down list, verify that the following rights have been granted to the service account:
Act as part of the operating system
Back up files and directories
Log on as a service
Restore files and directories
The services should now start without error.
Keywords: kbprb kbusage KB184205
