Article ID: 183985
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Word 97 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft Access 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q183985
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
For information about backing up Microsoft Windows 95 registry files, see the following article in the Microsoft Knowledge Base:
132332 How to Back Up the Registry
SYMPTOMS
In the programs listed at the beginning of this article, when you click the Office Assistant tool on the Standard toolbar, the Office Assistant may appear off the screen. Because you cannot see the Office Assistant window, it is not possible to move it back onto the screen.
CAUSE
This problem may occur if the Office Assistant window is located in a position on the screen that is visible only when you use a high-level video resolution (for example, 1024 x 768). Note that this position is not visible when you use a low-level video resolution (for example, 640 x 480).
RESOLUTION
To correct this problem, use either of the following methods:
- Use the Display control panel icon to switch to a higher video resolution. To do this, follow these steps:
- On the Start menu, point to Settings and click Control Panel. Then, double-click Display.
- Click the Settings tab.
- Move the Desktop Area or Screen Area slider to the right to increase the resolution.
- Click OK. If you are prompted to restart the computer, do so.
If the Office Assistant window appears on the screen, move it towards the upper-left corner of the screen. After you have moved the Office Assistant window, you can use the Display control panel to switch back to the lower video resolution.
-or-
- Reset the keys in the registry that control the location of the Office Assistant window.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
- Quit all of the following Microsoft Office programs:
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft Access
Microsoft Office Binder - On the Start menu, click Run. In the Open box, type "regedit" (without the quotation marks). Click OK.
- In the left pane, click the plus signs (+) to the left of the following items (in order):
Then, select the folder to the left of "Assistant."
HKEY_CURRENT_USER
Software
Microsoft
Office
8.0
Common - In the right pane, select AsstLeft. On the Edit menu, click Modify. In the Value Date box, enter the value 0. Click OK.
- In the right pane, select AsstTop. On the Edit menu, click Modify. In the Value Date box, enter the value 0. Click OK.
- On the Registry menu, click Exit.
- Quit all of the following Microsoft Office programs:
Additional query words: OFF97 XL97 WD97 AC97 PP97 OL97
Keywords: kbprb KB183985
