Article ID: 183981
Article Last Modified on 11/25/2003
APPLIES TO
- Microsoft Outlook Express 4.01
- Microsoft Outlook Express 4.0
- Microsoft Outlook Express 4.01
- Microsoft Outlook Express 4.0
This article was previously published under Q183981
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you start Outlook Express, a tree structure is displayed in the Browse For Folder dialog box, where the following folder is selected even though you previously configured Outlook Express:
C:\Windows\Application Data\Microsoft\Outlook Express
CAUSE
The behavior can occur if the "Store Root" value in the Windows registry is missing or contains incorrect information.
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this issue, use the appropriate method for your operating system.
Windows 95
To resolve this issue, change the "Store Root" value to the full path of the storage location of your Outlook Express mail or news folders. If the "Store Root" value does not exist, create it. The "Store Root" value is located in the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Outlook Express
NOTE: When you use user profiles, the "Store Root" value is located in the following registry key
HKEY_USERS\<username>\Software\Microsoft\Outlook Express
where <username> is the name you use to log on to Windows 95.
Windows NT
To resolve this issue, change the "Store Root" value to the full path of the storage location of your Outlook Express mail or news folders. If the "Store Root" value does not exist, create it. The "Store Root" value is located in the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Outlook Express
MORE INFORMATION
For additional information about the storage location of Outlook Express mail and news folders, please see the following article in the Microsoft Knowledge Base:
175037 OE: Changing the Default Location of Mail and News Folders
Keywords: kbenv kbprb KB183981
