Knowledge Base

DMM: Cannot Send to Mailing Service

Article ID: 183754

Article Last Modified on 10/8/2003

APPLIES TO

Microsoft Direct Mail Manager for Windows
Microsoft Office 97 Small Business Edition 2.0

This article was previously published under Q183754

SYMPTOMS

After you select to send your mailing to a mailing service, the following error message may be displayed:

Error (32003) - Login has failed

This error occurred when attempting to connect to your mail server. Direct Mail Manager requires a MAPI compliant e-mail system for transfer of your mailing data to the mailing service.

After you click OK, the following message appears:

If you are not using a MAPI compliant e-mail system, you can 'manually' e-mail your contact information (name, phone number, e-mail address), document (<path>:\<filename> to your address list) and data file (C:\Program Files\Microsoft Office\Office\Direct Mail Manager\mergedata.txt) to <mailing service e-mail address>. Refer to help for more information.

NOTE: The <mailing service e-mail address> in the above message is one of the following:

   Mailing Service                  Mailing Service E-mail Address
   ---------------------------------------------------------------
   DirectNET+ from Pitney Bowes     dnetsub@directnet.pb.com

   NeopostExpress from Neopost      services@NeopostExpress.com

CAUSE

This functionality is by design. Direct Mail Manager only supports messaging application programming interface (MAPI) compliant clients. If you do not have a MAPI-compliant e-mail system, Direct Mail Manager will not be able to automatically send your mailing to a Mailing Service.

RESOLUTION

Install Microsoft Outlook or other MAPI compliant e-mail system.

WORKAROUND

Use your non-MAPI compliant e-mail system (for example: Lotus CC:Mail) to manually send your mailing information to the Mailing Service. Be sure to include the following information in your e-mail message:

Your name

Your phone number

Your e-mail address

Your address list file

The Mergedata.txt file (located in the "C:\Program Files\Microsoft Office\Office\Direct Mail Manager" folder

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

182370 DMM: Err Msg: "Msexch35.dll Was Unable to Register" During Setup

Additional query words: vim mapivim

Keywords: kbprb KB183754

Microsoft KB Archive/183754

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