Article ID: 182934
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Word 97 Standard Edition, when used with:
- Microsoft Windows NT 4.0
This article was previously published under Q182934
SYMPTOMS
When you save a document in Word in a local folder or to a shared folder on an NT 4.0 server, you may receive the following error message:
CAUSE
This problem can occur when IBM AntiVirus for Windows NT is installed after the installation of the Microsoft Office 97 SR-1 Enterprise Update.
RESOLUTION
To resolve this problem, install IBM AntiVirus for Windows NT before installing Microsoft Office 97 SR-1 Enterprise Update on the workstation.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
MORE INFORMATION
For additional information about virus protection software available from third-party vendors, click the article number below to view the article in the Microsoft Knowledge Base:
49500 List of Antivirus Software Vendors
Keywords: kbbug kbfix KB182934
