Article ID: 179986
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q179986
SYMPTOMS
You attempt to start Microsoft Outlook 97 and receive the error message:
If you click OK, Outlook fails to start.
CAUSE
The file Riched20.dll is damaged.
RESOLUTION
Replace the file from your original disks.
To rename and replace the file, follow these steps:
- Click the Start button, point to Find and click Files or Folders. In the Named box, type Riched20.dll and click Find Now.
- In the Search Results list, right-click Riched20.dll and then click Rename. Rename the extension .dll to .old.
- Insert the Office 97 or Outlook CD-ROM into the drive.
- Ensure Riched20.dll is in the Named box. In Look In, click to select the CD-ROM drive from the list and click Find Now. In the Seach Results list, copy the file to the Windows\System folder.
MORE INFORMATION
This error only occurs when Microsoft Word is set as your e-mail editor. The file, Riched20.dll provides support, in Outlook and other programs, for rich text editing.
REFERENCES
For more information about renaming files, type "rename file" in the Office Assistant, click Search, and then click to view "Rename a file."
If you are running Windows NT with NTFS partitioning, these steps may not work for you. For additional information, please see the following article(s) in the Microsoft Knowledge Base:
164471 Replacing System Files Using a Modified Emergency Repair Disk
Additional query words: tshoot
Keywords: kbprb KB179986
