Article ID: 179837
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q179837
SYMPTOMS
When you send a message to an X.400 recipient, or reply to a message sent from an X.400 recipient, the message might not be successfully delivered and you might not receive a Non-Delivery Report (NDR). This can occur if an organization has a second X.400 connector with an overlapping address space and if the message cannot be converted to X.400 successfully. The Windows NT Event Viewer Application log on the Exchange Server with the X.400 Connector will have events logged such as:
Event 210: X.400 Service Event, severity 14
(MTA DISP:FANOUT(12) Proc 112) 01-23-98 10:24:31am
Content conversion failed
Object at fault 0600002D
Conversion error 258
MTS Identifier C=US;A= ;P=LAB;L=LAB_RED-980123152503Z-601
Old content type 2A864886F7140501
New content type 56010A01
PDU dump reference 2
Event 62: X.400 Service Event, severity 12
(MTA DISP:FANOUT(12) Proc 112) 01-23-98 10:24:31am
Delivery failure
X.400 reason code unable-to-transfer
X.400 diagnostic code content-syntax-error
Internal qualifier 0
MTS Identifier C=US;A= ;P=LAB;L=LAB_RED-980123152503Z-601
Event 287: X.400 Service Event, severity 12
(MTA DISP:RESULT(17) Proc 436) 01-23-98 10:24:31am
Successful rerouting
MTS Identifier C=US;A= ;P=LAB;L=LAB_RED-980123152503Z-601
New Connector
/O=LAB/OU=GREEN2/CN=CONFIGURATION/CN=CONNECTIONS/CN=SITE CONNECTOR (RED)
New Target entity
/O=LAB/OU=RED/CN=CONFIGURATION/CN=SERVERS/CN=LAB_RED/CN=MICROSOFT MTA
Old Connector
/O=LAB/OU=GREEN2/CN=CONFIGURATION/CN=CONNECTIONS/CN=X400 TO BECTOGO
Old Target entity
/O=LAB/OU=GREEN2/CN=CONFIGURATION/CN=CONNECTIONS/CN=X400 TO BECTOGO
Note: The connector names and target entity names will be different for servers.
The Event 287 shows the message is being re-routed to another server that also has an X.400 connector on it. Further events will show the message is successfully transfered to the server with the second X.400 connector. At this point the message is corrupted by the unsuccessful conversion attempt. The second server cannot process it, so it logs an event and prevents further processing of the message. The event you will see on the second server is:
Event 200: X.400 Service Event, severity 14
(MTA XFER-IN(12) Proc 98) 01-21-98 02:32:39pm
Transfer-In failure, error in received APDU
Syntax server error code mandatory absent
Error detected at offset 892
Internal qualifier 2913
Node label 1msgt
PDU dump reference 3
From looking at the Protocol Data Units (PDUs) saved in the BF*.log files, (in this case PDU reference 3), you will notice that the data is cut off at offset 892. The sending server's PDU is exactly the same. This is the message after it has been corrupted by an unsuccessful conversion attempt.
CAUSE
The initial message is mal-formed, causing the content conversion failure. The Exchange Server doing the content conversion then realizes it has a second X.400 connector available, and routes the message to it. The message routed is the data that failed the conversion, and is no longer a valid message.
WORKAROUND
One possible workaround is to remove the second X.400 connector from your organization.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange server, version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Keywords: kbqfe kbhotfixserver kbbug kbfix KB179837
