Article ID: 179793
Article Last Modified on 7/18/2007
APPLIES TO
- Microsoft Greetings Workshop 2.0 Standard Edition
This article was previously published under Q179793
SYMPTOMS
When you start Greetings Workshop, or while you are creating a card, you may receive one of the following error messages:
You may also receive a message that instructs you to reinstall Greetings Workshop.
CAUSE
This behavior can occur for any of the following reasons:
- The Greetings Workshop CD-ROM is dirty or damaged.
- A program that was running when you installed Greetings Workshop interfered with the installation process.
- One of the Microsoft Foundation Classes (MFC) library files is missing or damaged.
- Multiple instances of the Mfc42.dll file are installed on your computer.
- You are using real-mode (16-bit) drivers for your CD-ROM drive.
RESOLUTION
To resolve this issue, use the following troubleshooting methods.
Clean the Greetings Workshop CD-ROM
To clean the Greetings Workshop CD-ROM, gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward; do not use a circular motion.
If the issue continues to occur, proceed to the next method.
Clean Boot Windows and Reinstall Greetings Workshop
TSR applications are those programs that load when you start your computer, and they continue to run in the background while you work.
- Use Microsoft Backup or a similar program to make a backup of any project files you have in the \Greetings Workshop\Projects folder on your computer.
For information about how to use Microsoft Backup, please see the Backup topic in the Microsoft Windows online Help file. - Remove Greetings Workshop. To do this, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click Microsoft Greetings Workshop, and then click Add/Remove.
- Follow the instructions on the screen to remove Greetings Workshop.
Clean boot the computer. To do this, use the appropriate steps for your version of Windows.
Windows 98
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- On the General tab, click Selective Startup, and then click to clear the following check boxes:
- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File (if available)
- Process Win.ini File
- Load Startup Group Items
- Click OK. When you are prompted to restart the computer, do so.
NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.
For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Windows 95
- Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
- At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.
- Press CTRL+ALT+DELETE.
- Click any program you want to quit except Explorer or Systray, and then click End Task.
- If you receive a message that the program is busy or not responding, click End Task again.
- Repeat steps c-e until you have quit all programs except Explorer and Systray.
- Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
- For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base: Reinstall Greetings Workshop.
- For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base: Restore any backup files you made in step 1.
If the issue continues to occur, proceed to the next method.
Download and Install the Windows Libraries Update
To download and install the Windows Libraries Update:
- Visit the following Microsoft Web site:
- In the Search By area, click Keywords.
- In the Keywords box, type libraries update.
- In the Operating System box, click the appropriate operating system, and then click Find It.
- Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update.
The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.
For additional information about the Microsoft Libraries Update, please see the following article in the Microsoft Knowledge Base:
197298 INFO: Microsoft Libraries Update: What, Where, Why
Remove Multiple Copies of the Mfc42.dll File
- Click Start, point to Find, and then click Files Or Folders.
- In the Named box, type mfc42.dll.
- In the Look In box, click My Computer, and then click Find Now.
- In the list of found files, right-click the first copy of the Mfc42.dll file, and then click Rename.
- Type mfc42.old, and then press ENTER.
- Repeat steps 4-5 to delete all copies of the Mfc42.dll file.
- Reinstall the Windows Libraries Update.
Verify that 32-bit CD-ROM Drivers Are Installed
To determine if your computer is using 32-bit or 16-bit CD-ROM drivers, follow these steps:
- On the desktop, right-click My Computer, and then click Properties.
- Click the Performance tab.
If you see the "Your system is configured for optimal performance" message under Performance Status, your computer is using 32-bit CD-ROM drivers.
If you see a message about MS-DOS compatibility mode under Performance Status, your computer is using 16-bit CD-ROM drivers. Contact the manufacturer of your CD-ROM drive to inquire about how to obtain and install the latest version of the 32-bit protected-mode drivers for your CD-ROM drive.
For information about how to contact the manufacturer of your CD-ROM drive, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: - Click OK until you return to Windows.
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