Article ID: 179499
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Office 97 Standard Edition
This article was previously published under Q179499
SYMPTOMS
When you try to create a new Office document, insert a file or object, or open or save a file, you may receive the following error message:
When you click OK, the program stops responding (hangs).
CAUSE
This problem can occur when you perform any of the following actions repeatedly without closing the program:
- You create a new Office document.
-or-
- You insert an object into your Office document.
-or-
- You open a file.
-or-
- You save a file.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 97 service release that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------------
13-Oct-1998 18:43:42H 8.0.0.5808 3,783,440 MSO97.DLL i386
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: lock hang leak memory OFF97
Keywords: kbbug kbfix kbqfe kbhotfixserver KB179499
