Article ID: 179417
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q179417
SYMPTOMS
When you perform a find or replace operation (on the Edit menu) and you try to select Font in the Format drop-down list, nothing happens or Word stops responding.
NOTE: You may need to click More to see the Format drop-down list.
CAUSE
This problem may occur if you have TextBridge Pro 98 software installed.
WORKAROUND
To work around this problem, uninstall the TextBridge Pro 98 software.
For additional information about how to do this, please contact Xerox Corporation.
For information about how to contact Xerox Corporation, query in the Knowledge Base for one of the following articles:
MORE INFORMATION
TextBridge Pro 98 is manufactured by Xerox Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For additional information about TextBridge Pro 98 software, please see the following article in the Microsoft Knowledge Base:
164686 WD97: Instant Access OCR, Word Proofreader Commands Unavailable
Additional query words: optical character recognition unavailable hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail
Keywords: kb3rdparty kbprb KB179417
