Article ID: 179013
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q179013
SYMPTOMS
The Microsoft Exchange Server Information Store crashes during shutdown. The call stack is similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
0179ffa0 0046d831 00000000 0110f680 0179ffec
STORE!ScanForOutstandingNotifications+0xe3
(FPO: [ebp 00000005] [0,2,4]) [ notifsrv.cxx @ 713 ]
CAUSE
The Microsoft Information Store has freed the shared block of memory and set the global pointer for it to NULL (allocated for use with the NT Performance Monitor data) before this notification thread has been shutdown. Once this thread attempts to access this block of memory using the NULL pointer, an access violation occurs.
RESOLUTION
To resolve this problem:
- Release the memory and free the pointer only after the notification thread has completely shutdown.
NOTE: Service Pack 1 must be applied to Microsoft Exchange Server 5.0 prior to applying this fix.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.0.
This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbusage KB179013
