Microsoft KB Archive/178616

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PSS ID Number: 178616

Article Last Modified on 11/8/2001



The information in this article applies to:

  • DreamWorks Interactive, Dilbert's Desktop Games 1.0



This article was previously published under Q178616

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY         **
**     WITH DISCRETION.                                            **
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SYMPTOMS

When you attempt to install or start Dilbert's Desktop Games, you may receive one or more of the following error messages:

  • A fatal exception 0E has occurred in VxD Dsound(03).
  • _Ins056 caused an invalid page fault in module Krnl386.exe.


CAUSE

This behavior can occur if you are running Norton AntiVirus and you have the Auto-Protect feature enabled.

RESOLUTION

To resolve this issue, disable the Norton AntiVirus Auto-Protect feature.

Norton AntiVirus is manufactured by Norton, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

MORE INFORMATION

For information about contacting Norton, please see the following article in the Microsoft Knowledge Base:

60781 Hardware and Software Third-Party Vendor Contact List, L-P



Additional query words: 1.0 kbdw dream-works dwi ipf gpf general protection

Keywords: kb3rdparty kberrmsg kbprb KB178616
Technology: _IKkbbogus kbDIDilbert kbDISearch kbHomeProdSearch