Article ID: 178385
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Picture It! 1.0 Standard Edition
- Microsoft Picture It! 2.0 Standard Edition
- Microsoft Picture It! 99 Standard Edition
- Microsoft Picture It! 2000 Standard Edition
- Microsoft Picture It! Express 2000
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Express 2002
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft PhotoDraw 2000 Standard Edition
- Microsoft PhotoDraw 2000.2 Standard Edition
- Microsoft Expedia Streets & Trips 2000
- Microsoft MapPoint 2000 Standard Edition
- Microsoft MapPoint 2001 Standard Edition
- Microsoft Streets & Trips 2001 Standard Edition
- Microsoft Greetings 2002 Standard Edition
This article was previously published under Q178385
SYMPTOMS
When you attempt to print from on eof the programs listed at the beginning of this article, you may receive the following error message:
where drive is the letter of the hard disk on which the program is installed, programname is the name of one of the programs listed at the beginning of this article, and program.exe is the program executable file.
When you click OK, the program quits.
CAUSE
This behavior can occur for either of the following reasons:
- The printer driver for your printer is damaged.
-or-
- There are mismatched or outdated system files installed on your computer.
RESOLUTION
To resolve this issue, use one of the following methods.
Remove the Printer Driver
To remove the printer driver:
- Click Start, point to Settings, and then click Printers.
- Right-click the printer for which you want to remove the driver, and then click Delete.
- When you are prompted to delete files that are only used for this printer, click Yes.
Install the Latest Printer Driver for Your Printer
Contact your printer manufacturer to inquire about how to obtain and install the latest version of the printer driver for your printer.
For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Install the Latest Versions of the System Files
Download the Run-Time Repair Tool (Runtifix.exe) to install the latest versions of the system files.
The following file is available for download from the Microsoft Download Center:
The Runtifix.exe file contains the following files:
- Asycfilt.dll
- Mfc42.dll
- Msvcrt.dll
- Oleaut32.dll
- Olepro32.dll
- Stdole2.tlb
Release Date: Apr-27-2000
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. To install the Runtifix.exe file:
- Double-click Runtifix.exe.
- Click Yes to continue if Microsoft Internet Explorer 4.0 or later is installed on your computer.
- Click OK.
- When you are prompted to restart your computer, click Yes.
MORE INFORMATION
If the issue continues to occur, or if you are unable to install the latest version of the printer driver for your printer:
- Click Start, point to Settings, and then click Printers.
- Right-click any other printer that is manufactured by the manufacturer of the printer for which you removed the driver in the "Resolution" section of this article, and then click Delete.
- When you are prompted to delete files that are only used for this printer, click Yes.
- Repeat steps 2 and 3 to remove the printer drivers for all of the printers that are manufactured by the manufacturer of the printer for which you removed the driver in step 2.
- Install or reinstall the latest version of the printer driver for your printer.
Additional query words: 1.00 2.00 pi2k pictureit pip2001 photo draw phd2k crash printing msvcrt auto-map amap map point err msg
Keywords: kberrmsg kbprint kbprb KB178385
