Article ID: 176963
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.51
This article was previously published under Q176963
SYMPTOMS
When you start Windows NT Backup on a computer with a Tecmar Technologies 3800 DAT tape device, you may receive the following error message:
CAUSE
This error message can occur if you do not have a tape in the tape drive when you start Windows NT Backup.
RESOLUTION
To resolve this issue, use either of the following methods:
- Insert a tape into the tape drive before you start Windows NT Backup.
- Contact Tecmar Technologies to inquire about a possible firmware update to address this issue.
MORE INFORMATION
For additional information about this issue, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: 170522
TITLED : Old Firmware on Tape Drives Can Cause Tape Device Errors
ARTICLE-ID: 162972
TITLED : Troubleshooting Tape Backup Issues in Windows NT
Additional query words: techmar
Keywords: kberrmsg kbhardware kbprb KB176963