Article ID: 176467
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q176467
SYMPTOMS
When you attempt to start an Exchange service, you may receive a pop-up dialog box with the following content:
<ServiceName> - DLL initialization failure Initialization of the dynamic
link library c:\winnt\system32\user32.dll failed. The process is
terminating abnormally.
CAUSE
This can be caused by the wrong version of User32.dll in the location stated in the pop-up dialog.
WORKAROUND
After you confirm what version of Windows NT is installed on the server and what service packs have been applied, check the time and date stamps on User32.dll to confirm that the right version is installed.
If you have confirmed that you are using the correct User32.dll, please refer to the following article in the Microsoft Knowledge Base for another possible resolution:
142676 Overcoming User32.dll Initialization Failure Errors
Additional query words: user32.dll initialization
Keywords: kbprb KB176467
