Article ID: 175960
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q175960
SYMPTOMS
When you install a Microsoft Windows NT or Windows 2000 Service Pack, you may receive any of the following error messages:
When you install a Microsoft Windows NT hotfix or update, you may receive the following error message:
NOTE: These error messages only occur on Intel-based computers. They do not occur on Alpha-based computers.
CAUSE
This behavior can occur if either of the following conditions exists:
- The Setup.log file is damaged or missing. The Setup.log file is located in the
drive
:\windows
\repair folder, wheredrive
is the drive letter on which the Windows folder is located, andwindows
is the name of the folder in which Windows is installed. - The folder in which Windows is installed has been renamed.
NOTE: Renaming the folder in which Windows is installed is an unsupported procedure and is not recommended by Microsoft.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
154129 Changing the Root Directory for Windows NT
RESOLUTION
If no setup.log is present, use the following procedure:
To resolve this error message, create a new Setup.log file in the Repair folder, and add the following lines:
[Files.WinNt]
\%Systemroot%\System32\Hal.dll = "hal.dll","d023"
[Paths]
TargetDirectory = "\%Systemroot%"
where %Systemroot% is the directory where NT is installed.
If you have previously renamed your windows NT installation to something other than where NT was originally installed, perform the following steps:
Change the following lines so that the %Systemroot% folder is the folder in which Windows NT is installed:
TargetDirectory = "%Systemroot%" [Files.WinNt] \%Systemroot%\Help\31users.hlp = "31users.hlp","12bfc" \%Systemroot%\Help\acc_dis.cnt = "acc_dis.cnt","cc99" \%Systemroot%\Help\acc_dis.hlp = "acc_dis.hlp","b82c"
IMPORTANT: This step is for the standard PC HAL only and should not be used if any other HAL is being used. See the following article to determine the content of the setup.log for multiproc machines:
168132 After Applying Service Pack NT Reports Single Processor
MORE INFORMATION
Service packs and critical updates use Update.exe, which requires the minimal information in the Setup.log, as noted previously, to operate correctly.
If this does not resolve the error message or if the Repair folder is damaged or missing, refer to the following article.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
173384 Recover from Deleting the Repair Directory and Setup.log
Additional query words: repair setup.log Sp1 Sp2 Sp3 Sp4
Keywords: kberrmsg kbprb kbsetup KB175960