Microsoft KB Archive/174136

Microsoft Knowledge Base

Error Message: Not Enough Disk Space

Last reviewed: September 19, 1997
Article ID: Q174136

The information in this article applies to:

• The Microsoft Network, versions 1.3, 2.0, 2.5

SYMPTOMS

After you install the full version of MSN, The Microsoft Network, you may receive the following error message:

   Not enough disk space.

CAUSE

This behavior can occur for any of the following reasons:

• The hard disk is compressed using a third-party program.
• There is less than 30 megabytes (MB) of disk space available on the hard disk.
• There are too many files and folders in the root folder of the hard disk.
• The Msnver.txt file is missing or damaged.

RESOLUTION

To resolve this behavior, use the following steps:

1. If your disk is compressed, consult the compression program's instructions or manufacturer to uncompress the disk. Test to determine if the behavior has been resolved. If the behavior is resolved, skip the remaining steps. If the behavior is not resolved, continue to the next step.
2. Verify that you have more than 30 MB of free disk space available for the installation. To do so, follow these steps:

a. Double-click My Computer on the desktop.

b. Right-click the drive on which MSN is installed, and then click

   Properties.

c. On the General tab, verify that there is 30 MB of free space available.

   If there is more than 30 MB of free space available, skip to step 3. If
   there is less than 30 MB of free space available, continue to the next
   step.

d. Click Start, point to Find, and then click Files Or Folders.

e. Type "*.tmp" (without quotation marks) in the Named box, and then

   click Find Now.

f. On the Edit menu, click Select All.

g. On the File menu, click Delete, and then close the Find dialog box.

h. On the desktop, right-click the Recycle Bin, and then click Empty

   Recycle Bin. If you are prompted to confirm that you want to delete the
   files, click Yes.

i. Test to determine if the behavior has been resolved. If the behavior

   is resolved, skip the remaining steps. If the behavior is not resolved,
   continue to the next step.

Replace the Msnver.txt file. To do so, follow these steps:

a. Click Start, point to Find, and then click Files Or Folders.

b. In the Named box, type "msnver.txt" (without quotation marks), and then

   click Find Now.

c. If the Msnver.txt file is found, right-click the file, and then click

   Delete.

d. Click Start, point to Programs, point to Accessories, and then click

   Notepad.

e. Type "5800" (without quotation marks), and then click Save As on the

   File menu.

f. Under Save In, open the C:\Program Files\The Microsoft Network folder.

g. In the File Name box, type "msnver.txt" (without quotation marks), and

   then click Save.

h. Close Notepad.

i. Test to determine if the behavior has been resolved. If the behavior

   is resolved, skip the remaining steps. If the behavior is not resolved,
   continue to the next step.

Determine if there are more than 512 entries in the root folder of the hard disk on which the operating system is installed. To do so, follow these steps:

a. Double-click My Computer on the desktop.

b. Double-click the drive on which the operating system is installed.

c. Look at the lower-left corner of the window. The number of objects in

   the root folder is displayed. For information about how to determine if
   there are more than 512 entries in the root folder of the hard disk,
   please see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q120138
      TITLE     : Errors Creating Files or Folders in the Root Directory

Additional query words: 1.30 2.00 2.50 Keywords : msninterop kberrmsg Version : WINDOWS:1.3,2.0,2.5 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: September 19, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.