Microsoft KB Archive/173105

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Knowledge Base

Article ID: 173105

Article Last Modified on 10/28/2006


  • Microsoft Exchange Client 5.5
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0

This article was previously published under Q173105


If you receive a message when connected to a Microsoft Mail postoffice, save it in a .Pst file, use that .Pst file in a profile that connects to Microsoft Exchange Server, and attempt to move or copy that message to your Exchange Server mailbox, you may receive the following error message:

An item could not be copied. The action could not be completed.

On a computer running Microsoft Outlook97 or Outlook98, the error message is as follows:

Some items could not be copied. They were either moved, deleted or access was denied.

You will receive this error message any time that you save a Simple Mail Transfer Protocol (SMTP) message in a .Pst file using the Exchange client with only the Microsoft Mail services installed and later try to move the message to an Exchange Server with only the Exchange Server service in your profile.


You can avoid this problem by adding the Microsoft Mail service to your current Exchange profile; therefore, if you are connecting only to an Exchange server in your current profile, you must add the Microsoft Mail service. After you add the Microsoft Mail service, you will then be able to move all of your messages from the .Pst file to the Exchange server-based store.


Microsoft has confirmed this to be a problem in Microsoft Exchange versions 4.0, 5.0, and 5.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


You may see this error if you are using the Microsoft Exchange client with the Microsoft Mail service to connect to a Microsoft Mail postoffice, and you receive SMTP messages from your Microsoft Mail postoffice mailbox and store the messages in your .Pst file. If you receive mail in this manner and you are now working with the above .Pst file and only have a Microsoft Exchange Server service included in your profile, you can get the above error when trying to move or copy an SMTP message from your local .Pst file to the Exchange Server store.

For more information about creating a profile or adding a service to a profile, see the Microsoft Knowledge Base article 162203, OL97: User Profiles and Information Services.

Keywords: kbbug kbusage KB173105