Article ID: 172937
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q172937
SYMPTOMS
Using the 16-bit version of Microsoft Outlook 97, when you open the Appointment Book of someone who uses the 32-bit version of Microsoft Outlook 97, your computer may stop responding.
CAUSE
This occurs if you installed the driver that allows interoperability between 32-bit users and 16-bit users. The driver is located on the Outlook compact disc supplied with Microsoft Exchange Server version 5.5. The file is located in the \Support\MSOutl\Win16 folder.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for Windows 3.1x. This problem was first corrected in Exchange Server 5.5 Service Pack 2.
Keywords: kbbug kbenv kbfix kbpatch KB172937
