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Microsoft KB Archive/172208

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Encarta Online Library: Description and Support Information

PSS ID Number: Q172208 Article last modified on 06-22-1999




The information in this article applies to:

  • Microsoft Bookshelf 98 for Windows
  • Microsoft Bookshelf 98 for Macintosh
  • Microsoft Bookshelf 99
  • Microsoft Bookshelf 2000
  • Microsoft Encarta Encyclopedia for Windows 1997 Deluxe edition
  • Microsoft Encarta Encyclopedia for Windows 1997 Standard edition
  • Microsoft Encarta Encyclopedia for Macintosh, 1996, 1997 editions
  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta 98 Encyclopedia for Macintosh
  • == Microsoft Encarta Encyclopedia 99 ==


This article describes the Encarta Online Library, a service provided by Information Access. This article also discusses how to obtain support for issues specific to Encarta Online Library, such as forgotten passwords, inability to access the Online Library, and general usage.

For complete information about the Encarta Online Library, please visit the Encarta Online Web site at the following address:


The following information is a copy of text found on the Encarta Online Library Web site. For up-to-date information, refer to the site.

What is the Encarta Online Library?

The Encarta Online Library is a comprehensive and powerful reference resource for student, family, and consumer research.

The Encarta Online Library combines tens of thousands of articles from major encyclopedias, reference books, magazines, pamphlets, and many other sources onto a single Web site with fast and easy search tools for all family reference needs. Encarta Online Library is the ideal one-stop reference source for students doing homework, families making vacation plans, keeping up with current events, or researching any topic from important health issues to hobbies or purchasing home appliances.

Refer to the Web site for additional information.

Encarta Online Library Support Information

Should you have any questions or require search help, please check out the FAQ (Frequently Asked Questions) page. The Encarta Online FAQ page is located at:

If you wish to sign-up for Encarta Online Library and would rather not submit subscription information online, contact the Encarta Online Library customer support line at (800) 227-8431.

If you have a question about your Encarta Online Library account, send mail to Make sure you include the following information in your message:

  • Your e-mail address
  • Type of question you are submitting
  • Detailed description of the problem

If you have lost or forgotten your username or password, include your full name or the name under which the account is registered.

If you want to sign up for Encarta Online Library, but are uneasy about submitting credit card information online (even though the registration form that is sent to Encarta Online Library is strongly encrypted for your protection), you may print the form, fill it in by hand, and then fax it to (617) 441-2251.

NOTE: Encarta Online Library customer service attempts to answer all customer messages within 1-2 business days of receipt. If you do not hear back by then, the e-mail address you supplied may be invalid. Try writing again, and carefully check your e-mail address to make sure it is correct.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: multi multi-media media mm on-line

====================================================================== Keywords : kb3rdparty kbpolicy kbimu kbfaq Version : MACINTOSH:; WINDOWS: Platform : MACINTOSH WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.