Knowledge Base

List of SCSI Adapters Not Found When Adding New SCSI Adapter

Article ID: 170488

Article Last Modified on 11/1/2006

APPLIES TO

Microsoft Windows NT Workstation 3.5
Microsoft Windows NT Workstation 3.51
Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 3.5
Microsoft Windows NT Server 3.51
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q170488

SYMPTOMS

When you use the Windows NT 4.0 SCSI Adapters utility in Control Panel to add a new SCSI adapter, the list of SCSI adapters is not displayed and no error messages appear.

-or-
When you use the Windows NT 3.51 Add/Remove SCSI Adapter feature of Windows NT Setup, you may receive the following error message:

Setup was unable to locate or load an INF file
Failed to initialize hardware options
Badly formed setup Script Command 'goto end'

CAUSE

These problems may occur if the file Scsi.inf is missing, corrupted, or overwritten by a third-party Scsi.inf file.

RESOLUTION

To resolve this problem, use the Windows NT Expand utility to expand the Scsi.inf file from the Windows NT CD-ROM to the proper folder. For Windows NT 4.0, place the file in the %SystemRoot%\Inf folder. For Windows NT 3.51, place the file in the %SystemRoot%\System32 folder.

For example:

Expand d:\i386\SCSI.IN_ c:\winnt40\inf\Scsi.inf

The list of SCSI devices is now available.

MORE INFORMATION

Additionally, a third-party SCSI driver can be installed from the disk or CD-ROM provided with the adapter, through the Have Disk option.

Additional query words: loading driver empty

Keywords: kbenv KB170488

Microsoft KB Archive/170488

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