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Microsoft KB Archive/169614

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Knowledge Base

Article ID: 169614

Article Last Modified on 10/31/2006


  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q169614


After you print numerous jobs from Windows NT 4.0 to your Hewlett-Packard (HP) DeskJet 500-series printer, you may notice that your computer is running low on system resources. This problem may eventually lead to system instability and low-memory errors.


The HP DeskJet 500-series printer driver included with Windows NT 4.0 may not return all system resources used during a printing operation.


To work around this problem, reboot the computer from which you are printing. This reinitializes all memory and system resources used by Windows NT 4.0.


Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


Total kernel memory may grow and not be fully reduced to its initial size after printing is completed when you are printing to an HP DeskJet 500- series printer. Kernel memory usage may grow slightly after one print job is completed and continue to grow slightly after each succeeding print job.

Because the amount of kernel memory lost with each print job is relatively small (generally 30-40K), this issue occurs only after a very large number of print jobs are printed without rebooting the computer.

To view total kernel memory, follow these steps:

  1. Use the right mouse button to click an empty area on the taskbar, and then click Task Manager.
  2. Click the Performance tab. The Total value in the Kernel Memory area lists the total kernel memory value.

Additional query words: 500C 510 520 540 550C 560C monochrome color

Keywords: kbprint KB169614