PSS ID Number: 169408
Article Last Modified on 11/4/2004
The information in this article applies to:
- Microsoft Exchange Windows 3.x client 4.0
This article was previously published under Q169408
SYMPTOMS
If you are running Windows 95 and have Symantec Corporation's Norton AntiVirus 2 installed, you might not be able to drag and drop an attachment to a message in your Microsoft Exchange Windows 3.x client to your desktop or any other location. You will see the mouse pointer change to a no symbol, a circle with diagonal line. You can save the attachment using any other Save option.
WORKAROUND
If Norton Scheduler loads from the StartUp group and runs Norton AntiVirus 2, Norton AntiVirus 2 will remain in memory as a Terminate and Stay Resident program (TSR). If you start Norton Scheduler after startup, Norton AntiVirus 2 will run as an on-demand application and this problem will not occur. To remove Norton Scheduler from the StartUp group, follow these steps:
- Right-click on the Windows 95 task bar and click Properties.
- Click the Start Menu Programs tab.
- Click the Advanced... button.
- Expand Programs in the left-pane and click StartUp.
- In the right-pane, select Norton Scheduler and drag it to your desktop.
STATUS
Microsoft and Symantec Corporation have confirmed this to be a problem in the Norton AntiVirus program for Windows 95, version 2.01. Please contact Symantec Corporation for any new releases or fixes.
Additional query words: drag'n'drop drag Norton Virus
Keywords: kbprb KB169408
Technology: kbExchange400 kbExchangeClientSearch kbExchangeSearch kbZNotKeyword3
