Microsoft KB Archive/169114
Article ID: 169114
Article Last Modified on 3/13/2007
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 4.0 Standard Edition
This article was previously published under Q169114
When you are recovering a Microsoft Exchange Server computer, it is important to restore the database files to a new Exchange Server computer with the same organization name, site name, service account, service account password, service pack, and preferably the same server name. The administrator may not remember this information, and a lot of time is lost in trying to get it.
This article explains how to deduce the service pack level of the original Exchange Server computer before it stopped responding. It also explains how to find the service account inside the information store (IS) if the directory (DS) is successfully started. This article does not, however, explain how to find the original organization name, site name, server name, and Windows NT domain name. For information about how to find these names, contact Microsoft Technical Support.
How to find the service pack level
From the File Manager or the MS-DOS prompt, change to Exchsrvr\bin directory, find the size of the file Store.exe, and compare it to the following list (in bytes):
SP Level Build Store.exe Mailumx.dll X400Om.dll ------------------------------------------------------------ 4.0 (RTM) 837.10 1,339,152 744,224 335,524 4.0 SP 1 838 4.0 SP 2 993.4 1,347,344 750,624 336,096 4.0 Post SP2 994.12 1,348,368 750,624 336,096 4.0 SP 3 994.64 1,347,856 751,152 336,096 4.0 Post SP3 995.33 1,347,856 4.0 SP 4 995.54 4.0 Post SP4 996.6 1,347,344 5.0 (RTM) 1457.11 2,328,848 893,200 318,736 5.5 (RTM) 1960.5 2,624,272 937,744 320,784
How to find the service account inside the IS
Start the Exchange Server Administrator program. It will find the Exchange Server if the System Attendant and the directory have started successfully. To do this, follow these steps:
- On the left side, select the Configuration container.
- On the right side, doubleclick the Information Store Site configuration.
- Click the Permissions tab.
If this tab is not visible, click Options on the Tools menu. Then, click the Permissions tab, and then click to select the Show Permissions page for all objects check box.
- Read the Windows NT Domain and Windows NT Account name of the Service account Admin.
For more information about how to find the original organization name, site name, server name, and Windows NT domain name, contact Microsoft Product Support.
Additional query words: XADM
Keywords: kbinfo kbusage KB169114